Refund and Returns Policy

Refund and Returns Policy

At DevMosaic, we strive to ensure customer satisfaction with every digital product and service we offer. Please review our refund and returns policy below:

1. Digital Products

Due to the nature of digital products (such as software, code, or downloadable tools), all sales are final once the product has been delivered or accessed. We do not offer refunds for digital downloads unless the product is proven to be defective or unusable.

2. Services

For custom development or consulting services, refund eligibility depends on the terms agreed upon in the service contract. If you are not satisfied with the progress or outcome, please contact us directly to discuss your concerns.

3. Defective or Incomplete Deliverables

If you receive a product or service that is incomplete or does not function as described, you must notify us within 7 days of delivery. We will review the issue and may offer a fix, replacement, or partial refund based on the situation.

4. Requesting a Refund

To request a refund, please contact us at contact@devmosaic.com with your order details and a clear explanation of the issue. We will respond within 3–5 business days.

5. Chargebacks

Initiating a chargeback without contacting us first to resolve the issue may result in account restrictions and loss of future support or access.

By purchasing from DevMosaic, you agree to this Refund and Returns Policy.